Product ThinkingApr 16, 20261 min read
Why travel operations break inside generic CRM tools
Travel work is not a pipeline problem. It is a booking, service, supplier, and guest coordination problem that generic CRM setups distort.
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Product thinking and travel operations notes
Essays about travel operations, product direction, and reducing coordination debt inside agency work.
OperationsApr 12, 20261 min read
What a modern travel agency workflow actually needs
Modern agency software should reduce operational drag, not add another management layer on top of the team.
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MobileApr 9, 20261 min read
Shipping a mobile app without crippling the desktop workflow
Mobile should extend operational coverage, not become a reduced clone of the main product.
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